Safety & Trust
Renting with confidence.
A good rental starts with clear communication and respect between neighbors. Here are practical tips for renters and owners.
Safety tips
Good habits for every rental
A quick check together at pickup, and a photo of the item's condition, helps every rental go smoothly.
Keep communication in the app
Use in-app messaging so details about your rental stay in one place.
Document condition
Take photos of the item at handoff and at return so both sides have a clear record.
Meet thoughtfully
For pickups and returns, choose a convenient, well-lit location and let someone know your plans.
Read the listing
Review the description, price, dates and any deposit details shown in the app before you confirm.
Report problems
If something doesn't seem right, stop and contact us. Don't complete a rental you're uncomfortable with.
Follow the guidelines
Our Community Guidelines describe what's expected of renters and owners.
See a suspicious listing?
Flag it straight to our support team.
This page offers general safety tips. It does not describe insurance, identity verification, or guaranteed damage protection. Details of any specific safety features will be published here when available. Questions? Contact us.