Draft — pending review
Community Guidelines
How renters and owners on Chartrflex treat each other, the items they share, and the platform.
Draft — pending review. Chartrflex Inc. has not yet approved these guidelines. They are drafted from our approved Terms of Use, Privacy Policy and Cancelation, Returns and Disputes Policy, plus common peer-to-peer rental practices. If anything here conflicts with those documents, the approved documents apply.
1. Be honest and accurate
- You must be at least 18 years old to use Chartrflex.
- Keep your account information truthful, accurate and up to date.
- Use real photos of the actual item, and describe its condition, any defects, included accessories and the quantity available.
- State your price and any rental conditions clearly. Don't post false or intentionally misleading content.
Based on: Terms of Use 1.1, 3.3(a)
2. Treat everyone with respect
- No harassment, threats, abuse, hateful or discriminatory language, or content that promotes harm against any group or individual.
- Respond to requests and messages promptly, and let the other person know early if your plans change.
- Show up at the agreed pickup and return times.
Based on: Terms of Use 3.3(a), 3.3(b)
3. Keep your account secure
- Keep your login details confidential. You are responsible for activity on your account.
- Tell us immediately at support@chartrflex.com if you suspect someone has used your account without permission.
- Don't use software, scripts or automated agents to create multiple accounts.
Based on: Terms of Use 1.2, 3.3(b)
4. Owners: list items responsibly
- Only list items you own or have the right to rent out.
- Make sure items are clean, safe and in working order, and include any instructions or safety notes a renter needs.
- Don't list items whose rental is illegal or restricted, such as weapons, controlled substances or hazardous materials. Don't list recalled or unsafe products, or counterfeit or stolen goods.
- Don't post content that infringes anyone's copyright, trademark or other rights.
Based on: Terms of Use 3.3(a); community norms
5. Renters: take good care of items
- Use items only as intended, and follow the owner's instructions.
- Don't lend or sublet a rented item to someone else.
- Return items on time, clean, and in the same condition you received them.
- Any damage or excessive wear and tear beyond normal usage will be documented and may result in additional charges, as permitted by law.
Based on: Returns and Disputes Policy; community norms
6. Handoffs, cancellations and returns
- Take photos of the item's condition at pickup and at return so both of you have a clear record.
- Meet in a convenient, well-lit place, and let someone know your plans.
- Renters can cancel without any questions asked, but only before physically picking up the item. Once it has been picked up, cancellations are no longer allowed.
- When an item is returned, the owner acknowledges the return, and our team checks that it matches the agreed rental terms.
Based on: Returns and Disputes Policy
7. Communicate in the app and respect privacy
- Keep rental communication in the Chartrflex app so the details stay in one place.
- Don't collect or share other users' personal information, including email addresses, without their consent.
- No spam, unsolicited advertising, chain letters or other duplicate unsolicited messages.
- Complete rental payments in the Chartrflex app as shown there.
Based on: Terms of Use 3.3(b); Privacy Policy
8. Protect the platform
- Don't upload viruses or other harmful software.
- Don't attempt to gain unauthorized access to Chartrflex or its systems.
- Don't scrape or mine data, or interfere with or overload our servers or networks.
Based on: Terms of Use 3.3(b)
9. When something goes wrong
- Start by talking with the other person through the app. Many issues can be resolved quickly and directly.
- If you can't resolve it, submit a dispute through your account or email support@chartrflex.com. Include the rental order number, the date, a clear description of the issue, and any supporting documentation or evidence.
- The Returns and Disputes Policy explains how disputes are investigated and resolved, and how to appeal. Interactions between users are governed by our Terms of Use.
- In an emergency or if you feel unsafe, contact local emergency services first.
Based on: Returns and Disputes Policy; Terms of Use 5.2
10. Enforcement
- We may review, refuse or remove content that breaks these guidelines or our Terms of Use.
- We may suspend or terminate accounts, and may report violations to law enforcement authorities.
Based on: Terms of Use 3.4, 8
Following these guidelines does not mean Chartrflex provides insurance, identity verification or guaranteed damage protection. To report a suspicious listing, use our Report a Listing form. For other concerns, email support@chartrflex.com or use our contact form.